Bizagi and Alpha Card at Gartner Symposium/ITxpo 2015
- Bizagi customer will explain how process automation has reduced credit risk for 400,000 customers at leading tech conference in Barcelona, 8-12 November

London, UK – October 27, 2015 - Alpha Card, Brussels-based issuer of credit cards, will take the stage at Gartner’s Spanish Symposium/ITxpo to explain the benefits achieved through a recent BPM implementation.

The conference, billed as ‘The World’s Most Important Gathering of CIOs and Senior IT Executives,’ will take place on 8-12 November at the CCIB (Centre Convencions Internacional Barcelona), Spain.

Darren Hart, CIO for Alpha Card, will present on Wednesday November 11 at 1pm.

His session, Legislation to Digitization: Meeting New Challenges in Payment Processing, will cover how Bizagi’s Business Process Management (BPM) platform enabled Alpha Card to meet significant legislative challenges including fee capping and anti-money laundering initiatives.

"The payment processing industry often finds itself at sharp end of intense change and it is essential that we as a business are able to react quickly to stay compliant without compromising on service,” says Hart.

"Not only that, as a standalone payments processor, we have the same needs for core service support as any enterprise. Bizagi is an efficient and cost-effective way to quickly meet these challenges, even in a complex environment."

In the session, Darren will explain how key “Know Your Customer” initiatives, such as aligning the credit application process and the creation of a single customer view, has resulted in significant bottom line impacts including:

  • Reduction in acquisition costs by up to 40%;
  • Reduction in remediation time from 5 years to 2;
  • Reduction in support costs by 10%
  • More consistent resolution of support issues


To sign up for Darren’s session, register via the Bizagi website. For more information about the conference, including November’s agenda and accommodation, visit the Gartner Symposium website.


About Alpha Card

Alpha Card is a joint venture in Belgium and Luxembourg between American Express and BNP Paribas that issues and acquires Amex, VISA and MasterCard. The organization has the exclusive licence to issue cards and acquire merchants on the American Express Network in Belgium and Luxembourg. The company consists of around 250 employees and has approximately 400,000 consumer, corporate and merchant customers.


Über Bizagi

Die branchenführende Plattform von Bizagi für intelligente Prozessautomatisierung verbindet Menschen, Anwendungen, Roboter und Informationen. Bizagi ist die geschäftsfreundlichste und flexibelste Lösung auf dem Markt und ermöglicht eine echte Zusammenarbeit zwischen Unternehmen und IT, wodurch eine schnellere Einführung und ein schnellerer Erfolg erzielt werden. Bizagi wird von einer Community von 1 Million Benutzern betrieben und unterstützt über 1.000 Organisationen weltweit, darunter Adidas, BAE Systems und Old Mutual. Weitere Informationen finden Sie unter www.bizagi.com

Media contact:

Tim Burton