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Large oil & gas company optimized its well-servicing program with tracking and troubleshooting in just 16 weeks
The company’s BPM group and process owners were so committed. Not only did they take the BPM training, they documented it for the business. This created internal standards, which really helped drive the project forward. Gloria Maritza Diaz, Bizagi Product Trainer
Best practice:
  • Take advantage of data virtualization for fast, out-of-the-box integration
  • Implement simple processes first to build familiarity with BPM logic
  • Roll out a business process that benefits many users and consider exceptions later
  • Encourage BPM process owners to test the solution thoroughly to deliver quality
  • Create a BPM support group to deal with issues fast and instil confidence
  • Build pride in your BPM initiative by documenting your training and creating internal standards
Synopsis
Bizagi developed simple yet powerful process management tools to improve the company's performance in two key areas: well optimization, and compressor maintenance.

Now, the organization has one flexible platform to track and troubleshoot service jobs, ensuring that repairs are correctly recorded, communicated and resolved. Real-time job breakdowns deliver true visibility of costs, keeping budgets tightly on track.
Objectives:
  • Deliver end-to-end process to ensure consistent job proposal & tracking
  • Communicate to engineers in real-time all tasks assigned to them
  • Deliver detailed and accurate job costing information to managers
  • Promote agile decision-making when costs reaching % of budget
  • Provide a central store of historical job-related information
  • Implement process to measure performance of key assets (compressors)
  • Provide consistent and intuitive method for assessing maintenance costs
Achievements:
  • “Well Optimization and Troubleshooting” workflow delivered 5 weeks early
  • Key process designed "from-scratch" for 100 users
  • Simple, efficient workflow ensures steps are easy to assign and track
  • Integration with external systems delivers real-time financial information
  • Ability to see when projects are nearing budget and take early action
  • Spreadsheets eliminated; all job costs calculated consistently
  • Ability to analyse capacity of critical equipment and evaluate performance
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