Luxury department store Harrods was looking to modernize its in-house bespoke watch design and repair service. The inefficient paper-based process made it hard to track where watches were within the business and difficult to communicate progress with customers.

Harrods used Bizagi to implement the process automation-based system in two months and improve governance across the design and repair service. The digitized service has made the process completely visible and transparent, so staff know where watches are on every step of their journey, with automated alerts to customers as it moves through the service, from drop-off to collection.