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Logistics & Professional Services

Leading Document Services Provider

Leading document services provider streamlines order management to see 60% improvement in average handling time

Logistics & Professional Services

Leading Document Services Provider

Leading document services provider streamlines order management to see 60% improvement in average handling time

  • CUSTOMER:
  • Leading Document Services Provider
  • INDUSTRY:
  • Logistics & Professional Services
  • LOCATION:
  • Hong Kong

60%

improvement in order handling time

32

weeks to roll out enterprise-wide solution

The leading document services provider has a large volume of orders and was using discrete legacy systems requiring significant manual efforts. They required an automated approval workflow for its order processing and warranty renewals.

Together with their partner Nividous, Bizagi delivered a comprehensive order management solution used to manage the end-to-end operations. Purchase and sales order processing, vendor payments, pre-ordering, product delivery and warranty renewals with auto-reminders are now all automated within the same interface, with order handling times processed up to 60% faster.

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Objectives:
  • Identify and monitor unprocessed orders and issues related to them
  • Connect multiple systems to reduce inconsistencies in data
  • Optimize labor-intensive, error-prone reporting and analytics tasks
  • Automate warranty renewal process
  • End-to-end management of operations related to order management and product warranty renewals
Achievements:
  • End-to-end process visibility to speed up order fulfilment and warranty renewals
  • Up to 60% improvement in average order handling time
  • Process simplification between CRM and order management
  • Enhanced data accuracy and consistency
  • Seamless integration between discrete systems via standardized business processes
  • Enterprise-wide solution rolled out within 32 weeks

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