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Bizagi BPM software enables one of the UK’s largest credit rating agencies
to increase performance in a highly regulated market
Callcredit automated its dispute management process in just 16 weeks
About Callcredit
Callcredit Information Group
is a Credit Reference Agency (CRA) which holds consumer credit data. It shares this data with the UK’s financial institutions, including all the major clearing banks. Data sharing is based on a reciprocal arrangement, enabling its customers to access a wealth of information that promotes an overall responsible attitude to lending.
Synopsis
Dispute handling is a highly complex, regulated process involving many actors. Disputes must be followed up within set timeframes, and in line with tight procedures.

Bizagi implemented an entire end-to-end finance workflow automation for Callcredit. A smooth progression equals an excellent customer experience; from the moment the dispute is raised through its subsequent investigation, resolution and response.
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