European airline cut the delivery time for critical IT environment provisionion by 50%

End-to-end business platform optimizes supply chain, improving data quality and global visibility for 600 software builds per year

Bizagi's customer service is excellent. They provide detailed, to-the-point answers quickly, and their technical support staff is professional and knowledgeable. Sebastien Doido, Technical Leader

Synopsis

The airline needed to improve data quality and remove process bottlenecks for complex IT architectures involving many technical products. By taking the ‘start small, think big, scale fast’ approach, the airline cut its internal “IT software environment provisioning cycle” time by 50%.

Disparate business applications sharing 7 processes now come together in a single user-friendly portal helping the airline take key steps to optimize its supply chain.

Objectives:

Improve delivery time and responsiveness in the development of complex IT architectures
Implement case management and gain global control of project statuses and changes
Enhance data quality & compliance by decreasing reliance on manual methods
Provide accurate, timely task status through central access to information
Develop a flexible BPM solution with the ability to fine-tune processes over time
Increase efficiency by reducing cycle time for IT provisioning
Eliminate user errors through the use of standardized names and rules

Achievements:

Delivery time for critical IT environment resources and provisioning – reduced by 50%
Naming conventions compliance – 100% achieved
Seamless integration with existing systems and applications
Instant, real time self-service status updates
First process & training delivered in 12 weeks
Roll-out of subsequent versions through flexible iterative approach – 2 weeks

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European airline cut the delivery time for critical IT environment provisionion by 50%

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