70%
reduction in time to process new smart cards
4
weeks to map and implement new solution
Providing 6,000 staff with appropriate access to highly secure clinical information is complex enough; add in rapid staff turnover, paper-based systems, and a dispersed workforce and it’s easy to see why this local healthcare trust struggled with resource planning and strategic decision making.
The new automation solution was mapped, tested and implemented in under four weeks, with staff provided with smart cards to access accurate patient information in 13 days, when it previously took up to 6 weeks.
Workflow analysis has improved smart card processing times, reduced errors and improved back office efficiency. Overall this allows us to provide better customer service to our customers, who are themselves delivering patient care."
Assistant Director of IM&T
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