Citizens Bank is a top performing bank, distinguished by their customer-centric culture. Their plan to ensure the highest quality customer service possible was to deploy Robotic Process Automation in their commercial lending process. But data that was being passed to robots was not in a standardized format, which meant it was not usable.
Bizagi is being used to initiate workflows and digitize the data, before passing it to Blue Prism RPA to be executed where appropriate. This coordinated data will help employees to provide responses to customers in real time, with a view to accelerate customer onboarding from 59 days to just nine days.Talk to Bizagi
We’re using Bizagi to orchestrate all that data coming in. We’re using Blue Prism and Bizagi to remove the noise that occupies most people’s days, and leaving people with valuable work. And we’re doing it all in parallel - that’s really the critical piece.”
Matt Lavoie, VP, Head of Automation and iBPMs development
Find out how other customers have implemented Bizagi Automation