• European Airline
  • KUNDE:
  • European Airline
  • Transport & Logistik
  • France


reduction in critical IT provisioning


achieved in naming conventions compliance


First process delivered in 12 weeks

The airline needed to improve data quality and remove process bottlenecks for complex IT architectures involving many technical products.

By taking the ‘start small, think big, scale fast’ approach, the airline cut its internal “IT software environment provisioning cycle” time by 50%. Disparate business applications sharing seven processes now come together in a single user-friendly portal helping the airline take key steps to optimize its supply chain.

Bizagi's customer service is excellent. They provide detailed, to-the-point answers quickly, and their technical support staff is professional and knowledgeable."

Sebastien Doido

Technical Leader


  • Improve delivery time and responsiveness in the development of complex IT architectures
  • Implement case management and gain global control of project statuses and changes
  • Enhance data quality & compliance by decreasing reliance on manual methods
  • Provide accurate, timely task status through central access to information
  • Increase efficiency by reducing cycle time for IT provisioning
  • Eliminate user errors through the use of standardized names and rules


  • Delivery time for critical IT environment resources and provisioning – reduced by 50%
  • Naming conventions compliance – 100% achieved
  • Seamless integration with existing systems and applications
  • Instant, real time self-service status updates
  • First process & training delivered in 12 weeks
  • Roll-out of subsequent versions through flexible iterative approach – 2 weeks