Largest agricultural lender in US delivers
first process in 16 weeks; subsequent agile processes implemented in 25% of the time
AgFirst: start small, think big, advance quickly - with BPM software
About AgFirst
AgFirst is part of the national Farm Credit System, the largest agricultural lending organization in the United States. With assets of more than $27 billion, AgFirst provides funding and financial services to 19 farmer-owned financial cooperatives in 15 eastern states and Puerto Rico.
Our decision to choose Bizagi BPM was a strategic move to deliver agility within changing market conditions. Above all we wanted to be able to create solutions in a short amount of time. Bala Sivankoil, Director of Application Development, AgFirst
Best practice:
  • Don’t take the vendor’s word they can do the job: insist on a BPM POC
  • Appoint an expert from the vendor’s team to work on site
  • Recognize that BPM acceptance requires big cultural changes
  • Make time to walk stakeholders through the BPM system
  • Recognize and prepare for end-user feedback before you go live
  • Be upfront about how much stakeholder time you need
Synopsis
AgFirst’s challenge was not to build different systems, but to deliver a solution based on the core business logic and workflow that could be quickly adapted to the needs of its other 19 Associations.

As a result, AgFirst launched an initiative to find an enterprise-class platform to deliver robust and reusable business processes. Utilizing agile methodology and leading-edge process automation, AgFirst now has a responsive, mobile BPM platform capable of adapting to its customers’ changing needs.
Objectives:
  • Replace existing InfoPath legacy system with enterprise-level BPM software
  • Create consistent loan-related processes and workflows for 45+ staff
  • Process more loans without increasing headcount
  • Implement baseline metrics to monitor & improve process performance
  • Deliver a mobile BPM solution to staff working remotely
  • Reuse and modify existing solutions to meet needs of other Associations
Achievements:
  • 1st process delivered in 16 weeks; subsequent processes 75% faster
  • Cases closed on average in 12.5 days, 60% faster than expected
  • 97% of loans analysed within expected timescales
  • 100% information requests made by Loan Approvers completed on time
  • Ability to view, approve and update processes and workflows from any mobile device
  • Reuse & "self-documenting" system creates fast development cycles
  • Intuitive process modeling tools promote improved business/IT collaboration
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