Bizagi Return Policy
Before you return a product
Bizagi wants you to be satisfied with your purchase. If you are having issues with a product, there may be other options before you return it:
- Find online help through our live chat at Bizagi.com
- Post a question in the Bizagi BPM Suite Community. If your purchase is not related to licenses, send an email to sales@Bizagi.com
- Call any of our offices. Click here for phone numbers or free skype calls
- Fill in the Contact Us form
Eligibility for return
Bizagi products are eligible for return within 30 days of the purchase date as part of our money back satisfaction guarantee.
- Any applicable taxes are not refundable except in certain countries where this item is refundable.
- Not For Resale (NFR) software is not returnable and is not included in our 30-day guarantee.
How to request a refund?
All Bizagi products may be refunded within 30 days of the purchase date.
To request a refund please send an email to sales@Bizagi.com clearly indicating your Order Number and date of purchase. We will contact you within the next 5 business days to coordinate the refund process. We will credit the full amount (incuding taxes in countries where this item is refundable) to the original method of payment.