Colombian pension organization automated 120+ processes in 9 months to enable greater speed, agility and service.
Coeficiente de automatización del 95% del proceso de facturación de impuestos
280,000
usuarios reciben asistencia a través del servicio de ayuda al cliente para compras internacionales.
2
millones de casos procesados por año
'Think big' was the approach at Colpensiones, the Colombian pension management organization. Bizagi successfully designed and implemented a brand new entity from a process perspective.
This large scale initiative enabled 120+ business processes to be automated in a record 9 months, generating speed, agility and service levels never seen before in the country's pension system. The solution is being used nationwide to administer pension management for 6.5 million citizens, supporting 100 million transactions per month.
It’s important to choose systems that support and even help you to adopt an agile methodology.'
Colpensiones
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