Solutions | Administrative Solutions

CUSTOMER COMPLAINTS AND SERVICE REQUESTS KNOWLEDE MODULE

Our Customer Complaints and Service Requests Knowledge Module covers all stages of the life cycle in the attention and solution of complaints, claims and suggestions. Its general scope covers the following phases:

Through our Customer Complaints and Service Requests Knowledge Module, your organization will be able to manage and control:

• Registration of one or more events (complaints, claims, or suggestions) presented by a customer or non-customer to the entity
• Registration of products or services related to these events
• Registration for the management and solution of the item.
• Notification to the Company's Suggestion Box (via email) of customer suggestions.
• Automatic allocation to the areas responsible for event solution
• Register and control of required documents by event type, as applicable.
• Special processes to provide solutions for specific events
• Registration of the response or solution given to customer by the entity
• Completion of event solution process by customer or entity

Our Customer Complaints and Service Requests Knowledge Module has enabled our clients to deliver superior customer service in both efficiency and quality.

For additional information about our Support Process Knowledge Modules please contact us at marketing@bizagi.com