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With more than 74,000 employees, presence in the six continents through more than 50 service centers in 34 countries and whose clients include 7 of the 10 main corporations listed in Forbes Fortune 500, TATA Consultancy Services is one of the leading Consultancy and Technology firms in the world. Among the services offered by TCS are consulting, delivery of IT solutions, industrial engineering and outsourcing in IT and Business.
With Business Process Outsourcing, BPO, TCS assists companies to concentrate on their core businesses enabling efficiency and effectiveness in their clients’ operations.
As part of the above-mentioned services, TCS recently signed an agreement with one of the main banks in Latin America for outsourcing their back-office including all the operations generated by its branch network. (Opening and maintenance of current and savings accounts, loans, credit cards, etc.)
To comply with the Bank’s operational efficiency standards, business agility, and project profitability, TCS needed to acquire a solution capable of effectively controlling and managing processes generated by more than 100,000 operations per month produced by the Bank. After a rigorous analysis, TCS selected BizAgi as the solution for automating and managing the BPO’s business processes. BizAgi offers an excellent know-how combination in banking processes with BPM state-of-the-art technology. This gives quick results and the necessary flexibility for adapting processes to business changes.
