Implementing an agile care management reduced
errors by 80% and increased staff productivity
by 60% at 1,400 bed hospital
About PSMMC
Prince Sultan Military Medical City is one of the largest hospitals in Saudi Arabia. The objective of the BPMS project was to deliver a highly intuitive mobile care system to enable quick diagnosis and advice during patients’ rounds, as well as improved patients’ security and registration processes.
PSMMC
Bizagi BPMS helped Prince Sultan Military Medical City to become a flagship hospital in Saudi Arabia, often used as an example for delivering the highest quality patients' care. Dr. Adnan Al-Tunisi, CIO, PSMMC
Best practice:
  • Implement strong project management to overcome the challenges of legacy integration
  • Initiate a BPM change management program involving all stakeholders at the early phases
  • Encourage end users to visualize and simulate the process activities from their perspective
  • Consider project development and Go Live delivered in phases
  • Capture feedback from all stakeholders from the very beginning of the BPM initiative.
Synopsis
PSMMC took the forward-thinking view that care management should be the top priority of their BPM initiative. Working closely with Bizagi, its business leaders mapped user journeys to ensure all core hospital processes and workflows were optimized and accessible through mobile devices.

Since implementation, PSMMC has become a clinician-led, patient-centric organization and set the standard for continuous improvement across the entire region.
Objectives:
  • Tighten registration procedures to reduce identity theft of eligible patients
  • Integrate with legacy Hospital Information System (HIS)and Ministry of Interior's National Information Center
  • Improve the quality of patient data stored in legacy systems
  • Reduce time spent updating patient records
  • Embed patient data into Patient Cards, read through Palm Identification devices and Smart Card readers
  • Enable consultants to access and update process data while on the move
Achievements:
  • Patients registered 50% more quickly
  • Human errors decreased by 80% - reducing identification fraud and misuse of services
  • Staff productivity up by 60% through elimination of manual procedures
  • All patient registrations completed promptly – within a maximum of one day
  • Processes display optimally on any device, allowing consultants to access and update records during patient rounds
  • Ability to see workstations performing below par and take instant action over problems
 

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