On-time, on-budget BPM solution delivered in under one month
for 6,000 staff at leading medical Trust
About NHS Buckinghamshire
The National Health Service
(NHS) Buckinghamshire either commissions or delivers healthcare services to providers across the county. These include three main hospitals, five community hospitals and community sites that offer generic and speciality services such as dermatology, allergy and skin cancer treatment.
NHS
Workflow analysis has improved smart card processing times, reduced errors and improved back office efficiency... Jan Wood, Assistant Director of IM&T, Consultant for NHS Buckinghamshire
Best practice:
  • Implement strong project management to overcome the challenges of legacy integration
  • Demonstrate results quickly to convey the potential of BPMS
  • Ensure prospective vendors can provide a working Proof of Concept
  • Select a BPM software that is easy to use and that appeals to the business user
  • Consider hiring a local project manager with specific experience of business process management implementations
Synopsis
Providing 6,000 staff with appropriate access to highly secure clinical information is complex enough; add in rapid staff turnover, paper-based systems, a dispersed workforce and it’s easy to see why NHS Buckinghamshire struggled with resource planning and strategic decision making.

Bizagi changed all this by designing a new automated smart card registration process.
Objectives:
  • Improve the way new medical staff receive electronic access to patient records
  • Implement a workflow system that delivers senior managers access to strategic information
  • Improve resource allocation and remove process bottlenecks
  • Achieve a high level of stakeholder satisfaction from medical/admin staff
  • Deliver a BPM solution capable of improving future processes within the Trust
Achievements:
  • BPM solution mapped, tested and implemented in under 4 weeks
  • Smart card processing halved from 6 weeks to under 13 days
  • Simple online process seamlessly guides the user through registration
  • BPM software integration with central IT system keeps all parties up-to-date
  • All new starters given access to accurate information
  • On-demand strategic management reports enable better resource allocation
 

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